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HelpDesk: Website on RootsWeb.com (not yours)
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Frequently Asked Questions

  1. Who do I contact about a problem with a website?
  2. How do I report a bad link or error when I try to reach a website on RootsWeb.com?
  3. How do I remove my name and personal information from someone else's website?
  4. Can I correct data on someone else's website?
  5. Can I add my information to someone else's website?
  6. Someone has posted my ancestors on their website without my permission. What can I do?

    To view all the website FAQs, click here.

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Who do I contact about a problem with a website?
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The creator of the webpage (or webmaster) should be contacted. Their contact information should be on their main page. If you do not see their address, contact the HelpDesk using the form here and give the URL (web address) of the page.

 

How do I report a bad link or error when I try to reach a website on RootsWeb.com?
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First double-check the URL (Web address). It is easy to mistake a tilde (~) for a hyphen (-) in a URL. URLs are case sensitive. Make sure you have typed it correctly. If the file has extensions in it, go back to the main page (home page) for that account. For example, in this URL:
http://www.rootsweb.com/~AccountName/PageOne/PageTwo
go to the main page at:
http://www.rootsweb.com/~AccountName/
and follow links there to the page you want. If you still have a problem, see the tips above.

 

How do I remove my name and personal information from someone else's website?
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The creator of the webpage (or webmaster) should be contacted. Their contact information should be on their main page. While there is no legal requirement to remove such data, most genealogists will do so, if asked politely. If you do not see their address, contact the HelpDesk and give the URL (Web address) of the page.

 

Can I correct data on someone else's website?
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No. Contact the creator of the webpage (or webmaster). Her or his contact info should be on the main page of the website. If you do not see their address, contact the HelpDesk using the form here and give the URL (Web address) of the page.

 

Can I add my information to someone else's website?
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No. Contact the creator of the webpage (or webmaster.) You may also request a website of your own at RootsWeb.com. The request form is here.

 

Someone has posted my ancestors on their website without my permission. What can I do?
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Genealogical facts, such as names, dates, and places cannot be copyrighted by anyone. If you feel there has been infringement on your copyrighted material, first contact the person who has posted it. If that does not solve the problem, use the form here to contact the HelpDesk. You must include the exact URL (Web address) and explain why you think there is an infringement.