Related Help Pages:
List Tools; Access and Use
Bounces: Causes, What to Do
Headers: Interpret, Key Lines
Terms and Definitions:
Multigrams are comparisons of e-mail addresses made by the mailing list program to assist you.
A line within the header area of an e-mail which will help you understand what actions were taken or not taken.
List Administrator Help Pages
HelpDesk: Index of Help Pages
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Reject List: What It Is, How to Use It
The reject list is used to block addresses from posting messages to your mailing list; adding an address to the reject list will not block it from all lists at RootsWeb. This is an effective way to handle a subscriber who chooses not to follow guidelines or is causing problems on the list, but it should be used sparingly.
To add an address to the reject list, place each address on a separate line on the form and then click the "Submit changes" button. If applicable, repeat the process for variant or alternate addresses; remove variants and alternates from the accept list. You can add comment lines to help you remember why you added someone to the reject list. Each comment line must start with a # symbol. For example, #off until 4/15 for posting chain letters.
Common uses of the reject list include:
If the address is subscribed to the list and also on the reject list, it will continue to receive all mailings. However, that address will not be able to post messages directly to the list without the administrator's intervention.
If someone on the reject list tries to post a message, it will bounce to you instead of posting to the list. You decide whether to forward (post) the message to the list. If you decide to forward (post) the message to the list, you will need to: remove the address from the reject list, redirect or forward the post to the list, and add the address to the reject list again.
You should not alter or edit such a message; if you think the message should be edited, ask the user to submit a second message.
The X-Diagnostic lines in the header will tell you that the message has been rejected. Below is an example of what you would see in the headers if email@example.com was on the reject list and tried to post a message to the list named xxxx:
X-Diagnostic: Found on the reject list
The first line shows that the mailing list program found the sender's address on the reject list; the third line tells you which list the message was posted to. In a real message, the list name would appear where the xxxx is shown.
The second X-Diagnostic line compares the address on the reject list to the one used to send message; it is a single line of a multigram. The address on the left is the one that appears on your reject list; the number in front of this address tells you where to find the address (by line number) on the reject list. In this example, the number two (2) indicates that the address is the second one on the reject list. The other address (on the right) is the address from which the message was sent.
Addresses on the reject list cannot subscribe to the list unless you subscribe them manually by using the "Add, remove, and search for subscribers" function of the List Tools. Should these users try to subscribe on their own, their request will bounce to you. The message will have the same X-Diagnostic lines shown above.
If you receive a bounced message indicating they are on the reject list, but they do not appear on your list's reject list, it undoubtedly is because the address is on RootsWeb's global reject list. You can write to firstname.lastname@example.org to verify their status.