MAILING LISTS
SUBSCRIBING/UNSUBSCRIBING


  1. How Do I Subscribe/Unsubscribe to a Mailing List?
  2. Help! I Can't Unsub from a List.
  3. I Got a Message Saying I Was Unsubbed but I'm Still Getting List Mail. Why?
  4. I Got Unsubbed from a List but I Didn't Unsubscribe. What Happened?









 

HOW DO I SUBSCRIBE/UNSUBSCRIBE TO A MAILING LIST?

To subscribe to a list, simply go to the index at http://lists.rootsweb.com and follow the links to the list you are interested in. You will find links you can click on to subscribe or unsubscribe, along with additional information.

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HELP! I CAN'T UNSUB FROM A LIST.

There are four reasons why your unsubscribe request might fail.

A. LIST NAME ERROR: Are you sending the request to the right list? With tens of thousands mail lists, it can get confusing. Please check the header on a piece of list mail from the list that you want to unsubscribe from to make sure you have the right name.

B. LIST ADDRESS ERROR: Are you sending the request to the right address? The computer address for a list has "-request" in the address. The address to post to the list does not. You can not unsubscribe by sending the request to the list. Information on unsubscribing should be in the welcome message you received when you subscribed. The address is: LISTNAME-REQUEST@rootsweb.com (Substituting the list's full name for LISTNAME). You must send the request to the same list (mode) you requested when you subscribed. If you subbed to the "L" list, you must send the request to the "L" address and if you subbed in digest mode, you must send the request to the "D" address. You can also go to http://lists.rootsweb.com/ and click on the list you are on. When the email window pops up, use the word UNSUBSCRIBE instead of subscribe.

C. MESSAGE ERROR: Are you sending the correct message? Please remember you are communicating with a computer and it only understands commands. Put only the word UNSUBSCRIBE in the body of the email. Anything additional and it will only confuse the computer and it will reject your request. Also the command must be spelled correctly. It is best to leave the subject line blank, but if your ISP or software requires you to use it, then just put UNSUBSCRIBE there too.

D. YOUR EMAIL ADDRESS IS IN ERROR: Is there a problem with your email address? Did you get a notice that you were not removed from a list when you tried to unsub, but are still getting list mail? Email address problems are the hardest to solve. Remember again that you are dealing with a computer. The address you are now using as your return (reply to) address must be EXACTLY the same as the one you used when you subscribed to the list. This is necessary otherwise people with similar addresses would be able to unsub each other.

The computer will not recognize you as the same person if something has been changed, added or deleted to your address. If you use user@xxx.com as your return address, and xxx.com starts inserting a new segment in your address such as user@mail.xxx.com, SmartList will think you are two different subscribers. Please check a piece of list mail to see what address the computer used to send you list mail and compare it to the return address you are using now. Remember, EXACTLY the same. If your address has changed and you have no control over it (as in some ISPs that add "mail." to outgoing email or if you have changed ISPs and need to unsub an invalid older address) then you must contact the List Administrator and asked to be unsubbed.

Try all of the above to unsub yourself first, but if you do and it doesn't work, then contact the List Administrator and ask to be removed from the list.

To contact the List Administrator of any RootsWeb list, send an email to:

LISTNAME-admin@rootsweb.com

Substitute the list's full name for LISTNAME. For example, if you were writing to the FAKENAME-L List Administrator, the address would be FAKENAME-admin@rootsweb.com




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I GOT A MESSAGE SAYING I WAS UNSUBBED BUT I'M STILL GETTING LIST MAIL. WHY?

You may have been subscribed twice to the list. SmartList will only send out one copy to an address on the "-L" list and one copy to an address on the "-D" list, ignoring duplicates. But when you unsubbed, only one address was removed, leaving one still on the list and hence you are still subbed. Please check with the List Administrator.


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I GOT UNSUBBED FROM A LIST BUT I DIDN'T UNSUBSCRIBE. WHAT HAPPENED?

Your mail could have been bouncing without your knowing it. Most lists limit the number of bounces an address can cause before it is automatically unsubbed. This may be as few as three. On a busy list, these bounces could reach the limit in a hour, others may take days. It is posts TO you, not FROM you, which are causing these bounces. It happens when list mail is sent to your address and your ISP (or other location through which the email was routed) sends it back as undeliverable (bounces it.) This happens when your mailbox is full, or when your ISP is offline temporarily. You would normally receive an unsub notice, but if your email was bouncing, this notice may have bounced too. Just try subscribing again. If you have any problem doing this, contact your List Administrator.

The other possibility could be that the List Administrator unsubbed you for some reason. If this happened, then you must resolve it with the list admin. The list admin can remove people from a list and prevent them from posting or subscribing again. If you think you have been unfairly removed from a list, you can post a complaint at this Help Desk site. In general, RootsWeb will not interfere with the daily workings of a list or with the rules a list admin imposes on a list, and will intervene only in extreme cases.


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