1. My mail is bouncing, what does that mean?
  2. What is Spam? How do I stop it?
  3. My digest mail is unreadable.
  4. I can't open any of the attachments on digest mail.







 

MY MAIL IS BOUNCING, WHAT DOES THAT MEAN?

When the computer attempts to deliver an email to you and it cannot, the email is returned to the sender. This is called a bounce. There are several reasons for an e-mail to bounce. It could be a bad address, a full mailbox, your ISP, or Internet problems. Many of these problems are temporary and will fix themselves. If it continues, contact your ISP.

After so many bounces you will be automatically unsubscribed from RootsWeb's mailing lists (it's necessary because bouncing mail can wreck havoc on the server). If you have stopped receiving mailings from your list(s), that is generally why. You can re-subscribe to the list, but if that fails you will need to notify your List Administrator(s), so they can manually subscribe you.

To contact the List Administrator of any RootsWeb list, send an email using this address. Substitute the name of your list where indicated.:

LISTNAME-admin@rootsweb.com




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WHAT IS SPAM? HOW DO I STOP IT?

Spam is the name given to any unwanted e-mail. Generally, it is mass mailings offering get rich quick schemes, advertisements, porn, virus warnings, hoaxes, etc.

It is not welcome on any list and it causes many problems. The massive loads these mass emails produce can cause the computers at RootsWeb to grind to a halt. Maiser, a former genealogy server like RootsWeb, was brought down by a single spammer (the person who sends the spam).

If you cross post to more than a few lists, you may be considered a spammer by the RootsWeb computer. At that time your message will be blocked, and possibly your name and address will be blocked from RootsWeb too.

If you are the list administrator, you can send one copy of the spam to: abuse@rootsweb.com. Full or expanded headers are most helpful.

If you are a list subscriber, e-mail your list administrator by replacing LISTNAME with the actual name of the list in this address:

LISTNAME-admin@rootsweb.com
For example: SMITH-admin@rootsweb.com



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MY DIGEST MAIL IS UNREADABLE.

You need to set your mail preferences to receive attachments as inline links or as straight text. Some mail servers will interpret a digest mail as a mail message with X number of attachments. This is very frustrating for users, and should be easily fixed. RootsWeb can't help you. You will need to contact your mail system administrator for specific help in setting up your mail preferences file.


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I CAN'T OPEN ANY OF THE ATTACHMENTS ON DIGEST MAIL.

You need to set your mail preferences to receive attachments as inline links or as straight text. Some mail servers strip the attachments and leave you with the first message only. This is very frustrating for users, and should be easily fixed. RootsWeb can't help you. You will need to contact your mail system administrator for specific help in setting up your mail preferences file.


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