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1 Login Issues:
2012-05-10
If you are having trouble logging into the site, go to Ancestry.com and test your login there. If the login works at Ancestry.com but not at RootsWeb then use the following.
http://ancestry.custhelp.com/cgi-bin/ancestry.cfg/php/enduser/std_adp.php?p_faqid=483If your login doesn't work at either site, then the password needs to be reset. You can do so by emailing us or calling 1-800-Ancestry.
2 Regular Login Name and Password Disabled:
2012-04-04
The ability to use the change account name or password link on the My Accounts page is not working. When this announcement disappears it will again be available. In the meantime, you can sign in at Ancestry.com, click on Account and change your username and password through their site which will apply to RootsWeb.com
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| Hot Topics |
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Infected E-mails and Spam
Many worms, trojans, or viruses forge (copy) the "From" e-mail address, making them appear to
come from someone you know (such as RootsWeb.com). Or, they may have a file name that would make it look
like a legitimate e-mail address. Spam, or an infected e-mail might indicate a message came from RootsWeb.com,
or from a mailing list at RootsWeb.com, when it didn't. An infected computer is sending these forged messages
to you privately. RootsWeb.com cannot prevent these forgeries, nor the bounces for failed deliveries.
To learn more, and for links to online sites that can verify your computer is clean of these viruses,
click here.
How To Edit or Remove Family Trees (WorldConnect):
You can only modify or remove a family tree (GEDCOM file) by using the tools at
the original upload site. Click here for further instructions.
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New HelpDesk
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HelpDesk submission is now available using our new HelpDesk. Please
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contact us.
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