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HelpDesk: E-mail Address Changes
Address Change Instructions | HelpDesk Index

Frequently Asked Questions

  1. How do I update my e-mail address at RootsWeb.com?
  2. How can I get my RootsWeb.com passwords when my e-mail address has changed?
  3. How do I get my Ancestry.com password(s) when my e-mail address has changed?
  4. How do I get my MyFamily.com password(s) when my e-mail address has changed?
  5. How can I get my message board password(s) when my e-mail address has changed?
  6. Need help finding someone's current e-mail address?

    To view all the address change FAQs, click here.

If your question was not answered, or you need additional help, please post below. Please do not use angle brackets (< >), the program deletes everything between them.

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How do I update my e-mail address at RootsWeb.com?
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Click here for instructions.

 

How can I get my RootsWeb.com passwords when my e-mail address has changed?
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Use the form here to request assistance from the HelpDesk. Be sure to include both your old and new e-mail addresses.

 

How do I get my Ancestry.com password(s) when my e-mail address has changed?
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RootsWeb.com does not have access to Ancestry.com passwords. Please click here for assistance at Ancestry.com

 

How do I get my MyFamily.com password(s) when my e-mail address has changed?
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RootsWeb.com does not have access to MyFamily.com passwords. Please click here for assistance at MyFamily.com

 

How can I get my message board password(s) when my e-mail address has changed?
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Message boards are a resource RootsWeb.com shares with Ancestry.com. RootsWeb.com does not have access to message board passwords. Click here for assistance at Ancestry.com

 

Need help finding someone's current e-mail address?
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RootsWeb.com does not maintain an index of alternative e-mail addresses. Click here for a few helpful hints on resolving defunct e-mail address problems.