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Infected E-mails and Spam
Many worms, trojans, or viruses forge (copy) the "From" e-mail address, making them appear to come from someone you know (such as Or, they may have a file name that would make it look like a legitimate e-mail address. Spam, or an infected e-mail might indicate a message came from, or from a mailing list at, when it didn't. An infected computer is sending these forged messages to you privately. cannot prevent these forgeries, nor the bounces for failed deliveries. To learn more, and for links to online sites that can verify your computer is clean of these viruses, click here.

How To Edit or Remove Family Trees (WorldConnect):
You can only modify or remove a family tree (GEDCOM file) by using the tools at the original upload site. Click here for further instructions. 


Most Common Questions
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How do I update or delete my family tree? How do I remove duplicates?

My computer locks up/freezes up. What can I do?

My address changed. Whom do I tell?

How do I subscribe/unsubscribe to a mailing list, the RootsWeb Review, or the Product Watch?

How do I correct an error in your database?

I need a password. My password doesn't work. May I change my password?

My name is shown on your site; how do I remove it?

I am starting to research my family. Where do I begin?

I'm an AOL user, and I have this odd problem...

Still Need Help?

If you've checked the resources shown here and you still have a question or problem, then please contact us at HelpDesk.

Please take a moment to check the help pages listed on this page before posting on the message board.

If your question concerns a specific website, you should contact the webmaster for that site. Contents of the individual sites are the responsibility of the webmasters, not


1 Mail Lists:

The tool used to orphan a Mailing List is currently not working.

8 Freepages:

The tool used to request free web space is not currently working.

13 Message Boards:

Attachments to Message Board postings are not accessible or viewable. Until the issue is resolved you can avoid this by accessing the boards through instead.

14 Mail Lists:

Gateway messages are being received from instead of They have HTML formatting instead of Text format. This is currently being investigated. We do not have a time frame as to when this will be resolved.

15 Guest Books:

The Captcha script inserted to prevent spam to the Guest Books is failing to recognize valid input. No time frame as to when it may be resolved.
Est. downtime: Indefinite(s)

Address Changes
    Updating Your E-Mail Address
Updating Your Postal Address
Resolving Bad E-mail Addresses

  Codes and Abbreviations
    Country and Regional Abbreviations
Character Codes (Umlauted Vowels and Symbols)

  Contributing to RootsWeb
    Share Your Family History
Submitting Your Family Tree
Contributing Databases to RootsWeb

  Error Reports (Technical)
    Click Here to Report

  Getting Started
    Help/FAQs: Getting Started at RootsWeb
Help/FAQs: Blank Charts and Forms (for recording your research)
Lessons:  Guides To Tracing Family Trees

  Mailing Lists
    Help/FAQs:  What is a Mailing List?
Help/FAQs:  Subscribing/Unsubscribing
Help/FAQs:  Subscriber Questions
Help/FAQs:  Problem Solving (including spam)
Request Form:  Request/Adopt Mailing Lists
List Administrators
Help Pages: List Administrator Help Pages
Help Pages: Short Term Volunteers
List:  Listowners Mailing List
List:  Newbie-Listowner Mailing List
List:  Community-Admins Mailing List
Request Form:  Request/Adopt Lists

  Message Boards

Help/FAQs: Help | Tutorial | FAQ
Board: Suggestions
Board: Boards-Users
List: Boards-Users
Board Administrators
Help/FAQs: Help
Board: Boards-Admins
List: Boards-Admins

  My Account
    Help/FAQs: General Questions

  Newsletters, RootsWeb Review

  Personalized Mailing Lists (PML)
    Mailing List | HelpDesk

  Post-em Notes
    Adding a Post-em Note
Edit or Delete a Post-em Note
View Submissions by Others

  Queries and Personal Research Questions
    Help/FAQs: Where to Post

  RootsWeb Surname List (RSL)
    Help/FAQs: General Questions
Help/FAQs: Searching in the RSL
Help/FAQs: Formatting Your Entries
Help/FAQs: Submitting Your Surnames
Help/FAQs: Editing Your Submissions
Help/FAQs: Using the RSL-Edit Form

  Social Security Death Index

  User-contributed Databases
    Help/FAQs: Help | File Conversion Help

  Virus, Trojans, Worms

  Web Sites at RootsWeb & Web Authoring Tools
    Help/FAQs:  Webmaster: Freepages Questions
Help/FAQs:  Webmaster: Wizard Pages
Help/FAQs:  Webmaster: General Questions
List:  RootsWeb-Help Mailing List
List:  Freepages-Help Mailing List
List:  Freepages-Advanced Mailing List
Suggestions Board:  Freepages
Request Form:  Requesting a Website
Web Authoring Tools
Help/FAQs:  OnLine Editor Help Pages
Instructions: Counters
Instructions: Guestbooks
Instructions: Mail Merge Basics or Mail Merge for Freepages

  WorldConnect Project
    Help/FAQs | Suggestions Board