Infected E-mails and Spam
Many worms, trojans, or viruses forge (copy) the "From" e-mail address, making them appear to come from someone you know (such as RootsWeb.com). Or, they may have a file name that would make it look like a legitimate e-mail address. Spam, or an infected e-mail might indicate a message came from RootsWeb.com, or from a mailing list at RootsWeb.com, when it didn't. An infected computer is sending these forged messages to you privately. RootsWeb.com cannot prevent these forgeries, nor the bounces for failed deliveries. To learn more, and for links to online sites that can verify your computer is clean of these viruses, click here.

How To Edit or Remove Family Trees (WorldConnect):
You can only modify or remove a family tree (GEDCOM file) by using the tools at the original upload site. Click here for further instructions. 

How do I update or delete my family tree? How do I remove duplicates?

My computer locks up/freezes up. What can I do?

My address changed. Whom do I tell?

How do I subscribe/unsubscribe to a mailing list, the RootsWeb Review, or the Product Watch?

How do I correct an error in your database?

I need a password. My password doesn't work. May I change my password?

My name is shown on your site; how do I remove it?

I am starting to research my family. Where do I begin?

I'm an AOL user, and I have this odd problem...
 

If you've checked the resources shown here and you still have a question or problem, then please contact us at HelpDesk.

Please take a moment to check the help pages listed on this page before posting on the message board.

If your question concerns a specific website, you should contact the webmaster for that site. Contents of the individual sites are the responsibility of the webmasters, not RootsWeb.com.