Infected E-mails and Spam
Many worms, trojans, or viruses forge (copy) the "From" e-mail address, making them appear to come from someone you know (such as RootsWeb.com). Or, they may have a file name that would make it look like a legitimate e-mail address. Spam, or an infected e-mail might indicate a message came from RootsWeb.com, or from a mailing list at RootsWeb.com, when it didn't. An infected computer is sending these forged messages to you privately. RootsWeb.com cannot prevent these forgeries, nor the bounces for failed deliveries. To learn more, and for links to online sites that can verify your computer is clean of these viruses, click here.

How To Edit or Remove Family Trees (WorldConnect):
You can only modify or remove a family tree (GEDCOM file) by using the tools at the original upload site. Click here for further instructions. 

How do I update or delete my family tree? How do I remove duplicates?

My computer locks up/freezes up. What can I do?

My address changed. Whom do I tell?

How do I subscribe/unsubscribe to a mailing list, the RootsWeb Review, or the Product Watch?

How do I correct an error in your database?

I need a password. My password doesn't work. May I change my password?

My name is shown on your site; how do I remove it?

I am starting to research my family. Where do I begin?

I'm an AOL user, and I have this odd problem...
 

If you've checked the resources shown here and you still have a question or problem, then please contact us at HelpDesk.

Please take a moment to check the help pages listed on this page before posting on the message board.

If your question concerns a specific website, you should contact the webmaster for that site. Contents of the individual sites are the responsibility of the webmasters, not RootsWeb.com.
 

1 Regular Login Name and Password Disabled:
2012-01-16
The ability to use the change account name or password link on the My Accounts page is not working. When this announcement disappears it will again be available. In the meantime, you can sign in at Ancestry.com, click on Account and change your username and password through their site which will apply to RootsWeb.com
Est. downtime: 2 week(s)

2 SSDI:
2011-12-21

As we said on the http://ssdi.rootsweb.com landing page, the sensitive nature of the information can no longer be offered for free on our site. We have permanently and completely removed the index as it is the only way to prevent the sensitive information from being abused by using it from non-genealogical research.
RootsWeb remains a free website. We aren't charging for anything on RootsWeb. While we have removed our copy of the SSDI we are also informing visitors that Ancestry.com still has their copy. You can use the filtered version on Ancestry.com but will need a paid membership with them. If you need more information than what is available on Ancestry.com you will need to go to the US Social Security Administration as they are the originators or use one of the many other genealogy sites that have a free SSDI.
Est. downtime: 3 week(s)