Notices
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Infected E-mails and Spam
Many worms, trojans, or viruses forge (copy) the "From" e-mail address, making them appear to
come from someone you know (such as RootsWeb.com). Or, they may have a file name that would make it look
like a legitimate e-mail address. Spam, or an infected e-mail might indicate a message came from RootsWeb.com,
or from a mailing list at RootsWeb.com, when it didn't. An infected computer is sending these forged messages
to you privately. RootsWeb.com cannot prevent these forgeries, nor the bounces for failed deliveries.
To learn more, and for links to online sites that can verify your computer is clean of these viruses,
click here.
How To Edit or Remove Family Trees (WorldConnect):
You can only modify or remove a family tree (GEDCOM file) by using the tools at
the original upload site. Click here for further instructions.
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Most Common Questions
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How do I update or delete my family tree? How
do I remove duplicates?
My computer locks up/freezes up. What can I do?
My address changed. Whom do I tell?
How do I subscribe/unsubscribe to a mailing list, the
RootsWeb Review, or the Product Watch?
How do I correct an error in your database?
I need a password. My password doesn't work. May
I change my password?
My name is shown on your site; how do I remove it?
I am starting to research my family. Where do I begin?
I'm an AOL user, and I have this odd problem...
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| Still Need Help? |
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If you've checked the resources shown here and you still have a question or problem, then please contact
us at HelpDesk.
Please take a moment to check the help pages listed on this page before posting on
the message board.
If your question concerns a specific website, you should contact the webmaster for
that site. Contents of the individual sites are the responsibility of the webmasters, not RootsWeb.com.
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3 Message Boards: 2015-04-09 Attachments to Message Board postings are not accessible or viewable. Until the issue is resolved you can avoid this by accessing the boards through Ancestry.com instead.
4 Mail Lists: 2015-04-16 Gateway messages are being received from rootswebgateway@ancestry.com instead of gc-gateway@rootsweb.com. They have HTML formatting instead of Text format. This is currently being investigated. We do not have a time frame as to when this will be resolved.
5 Guest Books: 2015-04-28 The Captcha script inserted to prevent spam to the Guest Books is failing to recognize valid input. No time frame as to when it may be resolved. Est. downtime: Indefinite(s)
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Address Changes |
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Updating Your E-Mail Address
Updating Your Postal Address
Resolving Bad E-mail Addresses
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Codes and Abbreviations |
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Country and Regional Abbreviations
Character Codes (Umlauted Vowels and Symbols)
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Contributing to RootsWeb |
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Share Your Family History
Submitting Your Family Tree
Contributing Databases to RootsWeb
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Error Reports (Technical) |
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Click Here to Report
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Getting Started |
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Help/FAQs: Getting Started at RootsWeb
Help/FAQs: Blank Charts and Forms (for recording your research)
Lessons: Guides To Tracing Family Trees
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Mailing Lists |
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Help/FAQs: What is a Mailing List?
Help/FAQs: Subscribing/Unsubscribing
Help/FAQs: Subscriber Questions
Help/FAQs: Problem Solving (including
spam)
Request Form: Request/Adopt Mailing Lists
List Administrators
Help Pages: List Administrator Help Pages
Help Pages: Short Term Volunteers
List: Listowners
Mailing List
List: Newbie-Listowner
Mailing List
List: Community-Admins
Mailing List
Request Form: Request/Adopt Lists
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Message Boards |
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Help/FAQs: Help | Tutorial
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Board: Suggestions
Board: Boards-Users
List: Boards-Users
Board Administrators
Help/FAQs: Help
Board: Boards-Admins
List: Boards-Admins
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My Account |
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Help/FAQs: General Questions
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Newsletters, RootsWeb Review |
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Help
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Personalized Mailing Lists (PML) |
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Mailing List |
HelpDesk
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Post-em Notes |
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Adding a Post-em Note
Edit or Delete a Post-em Note
View Submissions by Others
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Queries and Personal Research Questions |
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Help/FAQs: Where to Post
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RootsWeb Surname List (RSL) |
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Help/FAQs: General Questions
Help/FAQs: Searching in the RSL
Help/FAQs: Formatting Your Entries
Help/FAQs: Submitting Your Surnames
Help/FAQs: Editing Your Submissions
Help/FAQs: Using the RSL-Edit Form
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Social Security Death Index |
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Help/FAQs
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User-contributed Databases |
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Help/FAQs: Help | File
Conversion Help
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Virus, Trojans, Worms |
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Help/FAQs
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Web Sites at RootsWeb & Web Authoring Tools |
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Help/FAQs: Webmaster: Freepages Questions
Help/FAQs: Webmaster: Wizard
Pages
Help/FAQs: Webmaster: General Questions
List: RootsWeb-Help
Mailing List
List: Freepages-Help
Mailing List
List: Freepages-Advanced
Mailing List
Suggestions Board: Freepages
Request Form: Requesting a Website
Web Authoring Tools
Help/FAQs: OnLine Editor Help Pages
Instructions: Counters
Instructions: Guestbooks
Instructions: Mail Merge Basics or
Mail Merge for Freepages
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WorldConnect Project |
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Help/FAQs | Suggestions
Board |